Rex Key & Security

Rex Key is TOPS, the absolute best locksmith in the East Bay. The keys they make always work (unlike, for example, keys made at the hardware store, Home Depot etc). The employees are pros, with years of experience. I own a few apartments, which means I have a continual need for keys, and after 35 years, keys made by Rex always go in smoothly, with no hassles such as the need to jiggle the kay in the lock or apply pressure at differnt angles, In addition to keys making, I have used Rex for lock installation and emergencies. Great quick service.

In addition, this small business, which has been around a long time, has a great ambience-- relaxed and also efficent. The guys in the shop are humane, intuitive, and fun to talk to. If you've made a mistake of some kind, they will usually help you out.

I cannot recoomend this business highly enough!

I am so thankful for this place! I've been driving around town for the past couple months with a key and fob that was broken. I called the dealership and they wanted to charge me $400 to replace and program my key fob. Because of my key being detached from the fob, the only way I could turn the car key was to use pliers lol life has been stressful until I found Rex Key.

I was recommended to this place from another locksmith who couldn't program or cut my key. I gave them a call and the staff was friendly and helpful. I purchased the new key fob online and they were able to help me cut and program the new key. I was in and out Rex Key's in 20 mins and paid $35 only (prices can vary depending on what you need). Highly highly recommend!

I brought Jacob two new keys for my Prius that I needed programmed along with the two old broken ones. Not only did he program the new ones, he replaced the battery on one of the old ones that I thought was broken and now I have three working keys!

The team here is great. I searched everywhere to get my 2014 car key copied. Unfortunately a lot of places near me couldn't duplicate car keys past 2014 with fobs. I was recommended this place from another locksmith in my town.

The process was fast. Another service they offer is adding buttons to the duplicated copy; to do so they need to run a diagnostic on your car which ranges ~$250. I opted out of this because I was in a hurry, but good to know.

As I tried the copied key to my car, it wouldn't turn. I came back and they immediately helped me and made changes to the copy. They told me if I have any more problems, to park my car nearby and they can take a look at it. When I tried it again, it worked after a few tries, eventually unlocking my car. I'm very thankful for the team here!

My wallet is crying but glad I have a duplicate now. Thank you so much.

I've been going to Rex for 5 years now, for both personal and business needs. Overall, the service has been very good and friendly. Unfortunately, I can only give Rex 2 stars because of a couple things...

(1) Half of the duplicates work well--I hand in the originals, and trust Rex to produce duplicates that work well. More than half of them worked well in the past, and their quality has declined to less than half of them working well in the past few months in which I've ramped up the amount of duplicates I am requesting from them for business purposes.

(2) I went in today to ask for some blanks that my company requested, to have on hand. I received a high degree of attitude, scorn, mockery, and sarcasm from the employee I worked with today. It was so uncomfortable that I do not feel like ever using Rex's services again. I hope Rex knows that is an excellent way to lose a long-term customer. I understand if Rex isn't willing to distribute blanks, for whatever reasons, but I did not deserve the treatment and manner of that refusal and I will not risk receiving that kind of customer service in the future. I'll go elsewhere for my needs.

TL;DR - Highly recommend.

Though the reason I came to Rex Key & Security wasn't resolved, I am writing based on the service I did receive.

I came to have my car's FOB programmed.
I called to make sure they had the code for my make and model and woman and the gentleman I spoke with on the phone were very nice and helpful.

When onsite, the techs that helped me tried two different scanners to make sure they troubleshot until they called it to be a larger issue. They did not charge me for the time they spent trying to program my FOB which made me want to write this review.

I appreciated the help every step of the way and any future key needs I may need, I will not hesitate to contact Rex Key & Security.

My car was stolen in Oakland some days ago and in my car were our house keys. We called up Rex Key and Security to replace all of the house locks and they sent out Ian to help us get our home back in order. Ian was amazing - he spent a few hours carefully setting up the new locks, paying careful attention to detail and ensuring that our new locks and keys worked perfectly. Ian was also super friendly, fun to talk to, and really kind to my dog. Rex also only charged us for replacing the keys and some of the lock components, and their quote was a full $1000-1800 lower than anyone else we called. Mind you, we had used them in the past to install our initial locks so the lower prices is largely attributed to that - still though, they had the option to gouge us if they wanted to, and didn't. We really appreciated the way the worked with us during this stressful time. Thanks Ian, you rock!!!

Ryan at Rex Keys is awesome - I brought him a key that Nissan messed up and he was able to fix it. He also made me two code cut keys that the Nissan dealerships I called weren't able to make (they were going to copy it from the worn out key and turnaround time was 1-2 weeks), AND he helped rekey one of my door cylinders.

Service was super fast here (Everything was done the same day) and the pricing is transparent/better than anyone I've called in the east bay.

10/10 will be coming back for any key/lock help I need in the future!

Friendly, helpful and kind workers. Ask for Dan he was super nice and helped me replace an ignition block super quickly.

Nowadays, it seems like every locksmith is mobile and with that comes a mobile price. Fortunately, this place still exists. If you are just looking for simple, key cuts or they can also do the fancy stuff -- prices and service are better and the team is super friendly. Glad I found this place today.